Help & support

GreatPic helps you explore styles and turn photos into artwork. The current preview offers example galleries, photo preparation and email accounts. Real AI creation and paid subscriptions are being prepared.

Billing and subscriptions

Test purchases do not process real payments and test credits cannot be used for real creations. For App Store subscriptions, use Settings → your Apple Account → Subscriptions. Restoring purchases checks previously confirmed transactions; it does not grant the same credits twice.

Payment not confirmed?

Check your purchase history before trying to pay again. Contact us with the order or transaction reference shown in Plans & billing and a description of the issue. Do not send card details, passwords, verification codes or private photographs.

Cancellation & refunds

Cancellation stops future renewals; it is separate from a refund request. Deleting your GreatPic account does not cancel your subscription.

Website purchases: open Plans & billing → Manage subscription & receipts. If you cannot access billing or need a refund reviewed, email our support teamwith the order reference and reason. Your payment channel’s receipt is the source for the charged amount and tax. Real sales are still closed; the final website refund policy will be published before launch.

App Store purchases: cancel in your Apple Account’s Subscriptions settings. Request a refund at reportaproblem.apple.com. Apple determines eligibility and processes App Store refunds. Test transactions have no real charge to refund.

Contact

lufieu@gmail.com · GreatPic support

Include your reference number, purchase channel and a description. We do not need your card number or email sign-in code.

Website terms